General principles of after-sales service
General Rules for After sales Service of Runfeng Commodities：
Runfeng promises to meet the following conditions，From the date the customer receives the goods7Return within days，15Exchange within days，Customers can submit the repair application online to handle the return and replacement。The specific return and replacement standards are as follows：
Return Category | Specific description | Yes No7day（contain）Internal return | Yes No15day（contain）Internal exchange | Collect return freight | remarks |
Functional failure or commodity quality problems specified by national laws | Tested and confirmed by the manufacturer's designated or authorized after-sales service center，And issued a test report or confirmed by Runfeng after-sales that it is a product quality problem | yes | yes | no | If there is no local inspection condition, please contact Runfeng for after-sales treatment |
Arrival cargo flow loss、Missing parts or product description is inconsistent with the website | Logistics damage refers to the damage caused during transportation、Leakage、Fracture、Performance failure，After receiving the goods24Feedback within hours，Verified to be true。Missing parts refer to missing original accessories。 | yes | no | no | During the review period of Runfeng, the courier may be required to certify or require you to provide physical photos, etc，So as to make judgment and deal with it quickly。 |
Other reasons | In addition to the above two reasons，For example, return or replacement caused by personal reasons，Goods in good condition、On the premise of complete accessories。 | yes（Except when there is a mark that does not support return without reason） | no | yes |
After sales Service Guidelines of Runfeng Commodities：
After sales door-to-door service：Customer purchases15Intra day（contain15day，Calculated from the second day after the customer receives the goods）Submit the return and replacement application due to quality problems and approve it，stayRunfengWithin the scope of distribution，RunfengFree door-to-door pickup service。legal holidays 、power failure、Except for force majeure such as weather。
After salesprocessing time ：sinceRunfengAfter sales receives the returned goods and confirms that it is a quality fault，stay60Give solutions within minutes：
1.This service is only forBuy goods15Faults in the day，Calculated from the second day after the customer receives the goods；
2.withRunfengConfirm that the goods belong to the product quality problem and start timing，Product quality issues are subject to relevant laws such as the national three guarantees regulations、Regulations prevail；
3.60Minutes refer to working hours from Monday to Sunday，morning8：00to12：00，afternoon14：00to17：00，legal holidays 、Except for power failure and other situations that cannot be handled normally；
4.Solution：exchange goods、Reissue、Compensation or full refund, etc，If the customer disagrees with the above solutions，The negotiation time shall be calculated separately；
5.The processing is completed when the replacement order is completed、Compensation arrival or refund application submission。 If the above promised after-sales service is not completed，Except for return and exchange，Give it additionally888integralMake compensation。
Home after sales（ForRunfengSpecify product）:Within one year since the goods were sold，In case of quality problems，RunfengFree door-to-door delivery and repair services authorized by the original factory will be provided。
reminder：
1.After sales service is only for some designated goods，The details of your order shall prevail；
2.This service is limited toRunfengStore DeliveryRange；
3.legal holidays 、power failure、Except for force majeure such as weather。
National joint insurance，Unified online repair report，Online response：You only need to log in to the websitewww.rfjd.com，stay“myRunfeng”Submit the after-sales service application form online on the corresponding page，The staff will review as soon as possible and guide you to follow up。
7day×10Hourly working system：RunfengThe service hours of after-sales auditors are：Every Monday to Sunday，morning8：00to12：00，afternoon14：00to17：00。
Hotline consulting service：Within the product warranty period，If you have after-sales problems, you need to consult，Welcome to call our24Hourly customer service hotline：400-7070-888 。
Online consulting service：If you have any questions, you need to consult，Can be contactedRunfengOnline Service ，service time ：Monday to Sunday morning0:00-night24:00。
After sales service processing cycle：Return and replacement processing cycle，From the second day after receiving the problematic goods7Processing completed within days；（The processing is completed when the replacement order is completed、Compensation arrival or refund application submission。Normal maintenance cycle，From the second day after receiving the problematic goods30Finish processing for you within days；Return and exchange of goods above、The repair time does not include the commodity inspection cycle。National statutory holidays，The after-sales service center of some brand manufacturers delayed providing services，The repair time is extended accordingly。
RunfengAdhere to“Customer first，Integrity First”Purpose of “Make life simple，happy！”For our ultimate goal，To provide customers with the best quality goods and services。What we sellhardwareProducts and accessories due to production process or warehousing logistics，There may be receiptsProbability of failure during arrival or use，RunfengEnsure that the goods sold are authentic，Be able to provide formal after-sales support。We guarantee the regular purchasing channels and quality of our products，If you doubt the quality of the purchased goods，Please provide the manufacturer or official、Quality inspection report issued by the authority、Written identification documents，Will be dealt with in accordance with national laws and regulations。But for any fraud，RunfengWill retain the right to pursue legal responsibility according to law。